Shipping policy

Thank you for shopping with Giftsyee. We specialize in personalized and customized gifts, and each order is prepared with care. Please read the following Shipping Policy before placing your order.

1. Order Processing Time.

Orders are generally processed within 24-48 hours after the order is successfully placed and payment is confirmed.

Personalized and customized products may require additional processing time because they are made specifically according to your requirements.

The estimated processing time for each product may be displayed on the product page or communicated during the ordering process.

2. Shipping Time.

Once your order has been dispatched, the estimated delivery time is:

Standard Shipping: 7-8 Days
Express Shipping: 3-5 Days if aplicable.

Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on the destination, courier service, weather, holidays, operational disruptions, and other circumstances beyond our control.

3. Shipping Charges.

Shipping charges are calculated and displayed at checkout based on the delivery location, order size, weight, shipping method, and applicable offers.

We may offer free shipping on selected products, orders above a specified value, or during promotional periods.

Any applicable shipping charges will be clearly communicated before you complete your purchase.

4. Tracking Your Order.

Once your order has been dispatched, we will provide tracking information, where available, through WhatsApp.

You can use the tracking information to monitor the progress of your shipment.

Please allow up to 24–48 hours after dispatch for tracking information to become active.

5. Personalized Orders.

Because personalized products require additional preparation, the processing period may be longer than for standard products.

The estimated delivery date for personalized orders should therefore be considered based on both:

Personalization/Processing Time + Shipping Time

Please check the product page for the estimated processing time before placing your order.

6. Delivery Address.

Customers are responsible for providing a complete and accurate delivery address, including:

> Full name
> House/Flat/Building number
> Street/locality
> City
> State
> PIN/Postal code
> Contact phone number

We are not responsible for delivery failures or delays caused by incorrect, incomplete, or outdated address or contact information provided by the customer.

If an order needs to be re-shipped because of an incorrect address provided by the customer, additional shipping charges may apply.

7. Failed Delivery Attempts.

Our courier partner may make multiple delivery attempts.

If delivery cannot be completed because the recipient is unavailable, the address is incorrect, the recipient refuses the shipment, or the courier is unable to contact the recipient, the package may be returned to us.

If a returned package needs to be shipped again, additional shipping charges may apply.

For personalized products, cancellation or refund may not be available once the product has been customized and produced, subject to applicable law.

8. Delayed Shipments.

While we make every reasonable effort to deliver orders within the estimated timeframe, delays may occur because of:

> Courier or logistics issues
> Weather conditions
> Public holidays
> Festivals or peak-season demand
> Strikes or transportation disruptions
> Incorrect address or contact information
> Government or regulatory restrictions
>   Events beyond our reasonable control

If your order is delayed, please contact us at Email/WhatsApp with your order number and we will assist you in checking its status.

9. Lost or Missing Packages.

If the courier tracking shows that a package has been delivered but you have not received it, please contact us as soon as possible.

We may contact the courier to investigate the delivery.

If a shipment is officially confirmed as lost in transit, we will work with you to determine an appropriate resolution, subject to the circumstances of the order and applicable law.

10. Damaged Packages.

Please inspect your package when it arrives.

If your personalized gift arrives damaged, please contact us within 48 hours of delivery.

Please provide:

> Your order number;
> Clear photographs of the outer packaging;
> Clear photographs of the damaged product; and
> A video, if reasonably necessary to demonstrate the damage.

After reviewing the issue, we may offer a replacement, repair, refund, or another appropriate resolution in accordance with our Return & Refund Policy.

11. International Shipping.

We currently ship only within India. International shipping is not available at this time.

12. Shipping Restrictions.

Certain products may have shipping restrictions depending on their size, material, destination, or courier requirements.

If we are unable to ship an order to a particular location, we will contact the customer and provide an appropriate resolution.

13. Contact Us.

For questions regarding shipping, delivery, or tracking, please contact us:

Giftsyee
Email: Support.Giftsyee@gmail.com
Phone/WhatsApp: +918862034553
Website: www.Giftsyee.com

Please include your order number whenever contacting us about an existing order so that we can assist you more quickly.